Purchase & Refund Policy

1. WHAT YOU ARE BUYING — Every purchase in Battle Fish: Battle Royale (Pearls, Gems, Blueprints, chests, cosmetics, taunt packs, the Big Fish pass, the Deep Vault subscription) is a licence to use virtual items or virtual currency inside the Game. Virtual items have no real-world monetary value and cannot be transferred, sold, or exchanged for money. 2. IMMEDIATE DELIVERY AND YOUR CANCELLATION RIGHT — Virtual items are digital content delivered to your account immediately when your payment completes. By purchasing, you expressly consent to immediate supply and acknowledge that you lose the statutory 14-day right to cancel once delivery has begun. Subject to sections 3 and 6, ALL PURCHASES ARE FINAL AND NON-REFUNDABLE. 3. YOUR STATUTORY RIGHTS — Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 if digital content is faulty or not as described. If something you bought does not work as described, contact us and we will repair, replace, or refund it as the law requires. 4. WHERE YOU BOUGHT IT MATTERS — • Web (battlefishroyale.com): payments are processed by our merchant-of-record payments partner (Paddle). Refund requests can be sent to admin@battlefishroyale.com or raised via your Paddle receipt email. • Google Play, Apple App Store, Microsoft Store: purchases made through an app store are subject to that store's billing terms and refund process — please request refunds directly through the store you purchased from. 5. SUBSCRIPTIONS (DEEP VAULT) — Subscriptions bill each period until cancelled. You can cancel at any time via your Paddle receipt link or the store you subscribed through. Cancellation takes effect at the end of the current billing period; partial periods are not refunded pro-rata except where the law requires. 6. ACCIDENTAL OR UNAUTHORISED PURCHASES — Contact admin@battlefishroyale.com within 48 hours of an accidental or unauthorised purchase and we will review it in good faith. You are responsible for keeping your device and account secure; purchases made through your signed-in account are treated as authorised by you. 7. CHARGEBACKS — Fraudulent or abusive chargebacks may result in suspension of the account and removal of the associated virtual items. 8. PRICES — Prices may change at any time; earlier purchases are not repriced or compensated. Prices shown include VAT where applicable. 9. ACCOUNT CLOSURE — If your account is terminated for breach of the Terms of Service, any unused virtual items or currency are forfeited without refund, except where the law requires otherwise. 10. CONTACT & GOVERNING LAW — Vitryx Studios · admin@battlefishroyale.com. This policy is governed by the laws of England & Wales. By completing a purchase you confirm that you have read and agree to this Purchase & Refund Policy.